Emotional Intelligence


Intelligence Quotient (IQ) gets you hired. Emotional Quotient (or EI) gets you promoted. Key indicators understand how our emotions can become an asset rather than a liability when building relationships within the workplace while communicating more effectively with our coworkers. Becoming aware, regulating and motivating your emotions while recognizing the "triggers" that cause these reactions is a foundation for strong and healthy relationships.

Objectives

  • Define Emotional Intelligence and identify the power between different emotions
  • Recognize emotional "triggers" and apply Emotional Intelligence strategies
  • Understand the impact our EI has on connecting with others
  • Show empathy by using strong listening skills
  • Recognize how stress can cause emotional and physical responses that can have dual effects both positively and negatively
  • Achieve healthy conflict through collaboration and emotional intelligence strategies
  • Create a personal action plan with key emotional intelligence competencies